Shipping and Warranty

We offer FREE shipping on all orders to the U.S. continental 48 U.S. states. We can ship anywhere in the contiguous U.S. including residential and commercial addresses. We do not require a core charge or the return of the transmission core. If you need a lift gate, we also offer it for free upon request at checkout. Our standard delivery time is 3-5 business days after processing your order. Want it faster? Shop for items nearest you.

Canadian Orders:

We ship for free to Canadian buyers from our Canadian locations. Other Canadian orders will be subject to product transfer cost, Canadian duties and taxes.

Alaska/Hawaii/Puerto Rico orders:

Orders outside of the continental 48 states (Alaska, Hawaii, and Puerto Rico) may be subject to additional shipping charges for extra freight costs.

*Note: Some part types have shipping restrictions based on their size or fragile nature. We have different options to accommodate the shipment of these part types, and will work with you to find the best solution.

Extended Warranty:

We offer extended warrantees on most parts, transmission, at competitive prices. Inquire directly with our sales agent at (786) 938-6606 for options and availability.

Warranty Terms:-

Claims related to the overheating and/or improper lubrication of the transmission or its components are not covered by this warranty. Transmission warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. All other parts that may be provided are Accessories and Extra Parts. No warranty is provided for any such parts that are attached, including parts such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. All warranties are null and void if:

• The vehicle is converted from a private passenger use to commercial or fleet use, or is used for racing or other competition or off-road recreational purposes.
• Failure is caused by abuse, misuse, or modifications.
• Failure is caused by using the part for any use other than what was intended or recommended by the manufacturer.
• The part fails or becomes defective due to the vehicle being involved in a collision.
• The part is installed or operated outside the United States.
• The installed heat tab center is melted or removed.
• The part is sold "As Is" as indicated on the front of invoice or in a website's terms.

We are free from any claim related to improper installation and/or labor charges:-

• All returned parts or canceled orders are subject to a 30% handling, and restocking fees plus Client assumes all shipping costs.
• In the event that the buyer defaults in terms of payment, the buyer agrees to reimburse Pro Used Engines for all costs and attorney fees it incurs in collection action.
• All misordered or misdiagnosed parts will be assessed a 30% restocking charge and freight both ways, regardless of the reason.
• We do not assume towing, shipping, transportation, and car rental cost.
• Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any situations. If the engine or transmission is disassembled in any way without our express written authorization, it will void the warranty.
• Transmissions are tested, visually inspected, and cleaned.
• Exchanges or Store credits only after the part has been in Client possession for more than 30 days.
• Although Pro Used Engines makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.
• Usual delivery time is about 7-14 working days but, due to some unusual situations, please allow additional time.
• All residential deliveries incur a $100 shipping charge unless agreed to otherwise.
• Extended warranty will be activated upon notification of installation of part.
• Engine or transmission must be installed, AND warranty activated within 10 days of delivery OR ALL WARRANTIES WILL VOIDED.
• We do not warranty oil leaks/impairment on engines or transmissions due to non-replaced seals, gaskets or filters.
• OEM auto parts are interchangeable with multiple years, makes and models, which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
• Make sure to inspect all parts before signing for them on delivery.
• The stated mileage is not guaranteed and is correct to the best of our knowledge.
• All deposits are non-refundable.

Instances When Warranties Becomes Void:-

• If the item is improperly installed.
• If the item is used for racing.
• If the item is operated without proper lubrication or cooling regardless of the reason.

Detailed Transmission Warranty:-

We provide a one-time warranty claim service for our products. You may only file a single warranty claim on any product you purchase from us, without the possibility of filing any future claims on the same product. Our warranty claim service professionals will work diligently to ensure your warranty claim experience is a success. We reserve the right to charge any necessary fees in connection with the fulfillment of any valid warranty claim.

*Important: Falsifying information will automatically void your warranty.

Pro Used Engines warrants to the original purchaser that each used transmission sold by Pro Used Engines shall be free from knocking, excessive oil consumption and cracks, subject to the following terms and conditions.

DEFINITIONS OF THE IMPORTANT TERMS:-

Transmission: As used herein, the term transmission shall mean, a used transmission supplied by Pro Used Engines of the original manufacturer - Everything else is left on for convenience purposes only.

STANDARDS:-

Subject to the limitations listed herein, Pro Used Engines at its option will either give the Client another transmission of the like kind and quality, if available from Pro Used Engines stock or refund the purchase price if Pro Used Engines agrees the transmission is FAULTY. Pro Used Engines will not be responsible for any labour cost incurred by the Client.

LIMITATIONS:

This warranty applies only to the used Transmission. This warranty shall not apply to or include the following:

Any transmission used for competition racing or related situations:-

Any transmission which has been repaired or remodelled to which any device or accessory not conforming to original manufacturer specifications has been installed.
Warranty DOES NOT apply to any transmission impairment as a result of overheating or lack of lubrication. The warranty will be void on any transmission returned with any indication of such impairment.

Repair or replacement needed as a result of misuse or accident

Repair or replacement of any transmission item, including specifically, without limitation, to all components of the cooling, fuel, electrical, transmission control system, and all ignition system components, belts, hoses and filters.

Warranty does not applied on initial installation.

Any warranty repairs must be authorized by Pro Used Engines and will be handled on a case by case basis. Upon submitting the Warranty Claim, you MUST submit documentation, as needed during the Claim process, within 5 business days or your claim will be denied, no exceptions. Furthermore, continued operation of the vehicle after an issue has been identified will void the Warranty Claim.

If we elect to replace your transmission with another transmission, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.

CVT transmissions are not eligible for extended parts and labour warranty.

LIMITATION OF LIABILITIES:

The liability of Pro Used Engines is solely and exclusively limited to supplying a replacement transmission if available or refunding purchase price. Pro Used Engines does not assume and has no liability for labour costs or replacement of oil or anti-freeze, impairment to other transmission parts or components towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential impairments. Pro Used Engines has no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation.

Pro Used Engines does not sells used automobiles, but used automobile engines and transmissions-

State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used transmissions and transmission parts are not practically possible, and are not subject to known state and federal laws. Determination of mileage use for used engines or transmissions cannot be done with certainty because these engines and transmissions are routinely sold and transferred separate and apart from the original vehicle in which they were installed. Therefore all representations of mileage are estimates based upon information and belief. Pro Used Engines does, however, offer considerable engine and transmission part warranties regardless of mileage, relying upon Pro Used Engines expertise evaluation of its products. In the event that the Buyer defaults in the terms of payment, the Buyer agrees to reimburse Pro Used Engines for all cost and reasonable attorney fees it incurs in a collection action.